Terms of service
She Niva is the brand name of She Niva. These Terms and Conditions govern the access and use of the website http://sheniva.com/ (hereinafter referred to as the "Site"), operated by She Niva, located at Royal Oak Way North, Daventry, Northamptonshire, NN11 8QL, United Kingdom. These Terms also apply to all products and services offered through the Site.
By visiting the Site or using any of the services offered, you acknowledge that you have read, understood and agreed to be bound by these Terms.
Company Name: She Niva
Address: Royal Oak Way North, Daventry, Northamptonshire, NN11 8QL, United Kingdom
Email: info@sheniva.com
Stay inspired by the latest trends and news from @shenivauk.
Browsing the Site does not require the creation of an account. However, completing a purchase or accessing certain features may require providing information and confirming your acceptance of these Terms.
She Niva offers fashion products through the Site. These Terms describe the relationship, rights and responsibilities between She Niva and individuals who access or use the Site.
If you do not accept these Terms, please do not access the Site or use its services.
This Site is managed and operated by She Niva. The terms "we", "our" and "us" refer to She Niva.
Any new features, tools or services added to the Site in the future will also be subject to these Terms. The most recent version of the Terms is always available on this page. She Niva may update or revise these Terms periodically, and these changes take effect upon publication.
Our online store is powered by Shopify Inc., which provides the technical platform enabling our e-commerce operations.
SECTION 1 – CONDITIONS OF USE OF THE ONLINE STORE
By accepting these Terms, you confirm that you have the legal capacity to enter into a binding agreement in accordance with the laws of your country, or that you have obtained permission from a parent or legal guardian if you are a dependent minor.
You may not use the Site for illegal purposes or to violate any applicable regulations, including copyright laws.
The transmission of malicious code, viruses or other harmful technologies through the Site is strictly prohibited.
Any violation of these terms may result in immediate termination of access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or access to the Site at our discretion.
You understand that certain information you submit (excluding payment information) may be transmitted across different networks and adapted to meet technical requirements. Payment information is always encrypted during transmission.
You may not reproduce, duplicate, sell or exploit any part of the Site, its services or its contact information without our written permission.
Section headings are included for organisational purposes only and do not affect the interpretation of the Terms.
SECTION 3 – ACCURACY AND TIMELINESS OF CONTENT
While we strive to present reliable and current information, we cannot guarantee that all content on the Site is entirely accurate, complete or up to date. All content is provided for general informational purposes and should not replace professional or personalised advice.
Some content may remain available for reference even after becoming outdated. We reserve the right to modify information but are not obligated to update it regularly. It is your responsibility to check the Site for any changes.
SECTION 4 – PRODUCT AND PRICE MODIFICATIONS
Product prices may change at any time without notice.
She Niva may adjust, suspend or discontinue any product, service or feature of the Site at any time.
We are not responsible for any modifications, price updates, suspensions or interruptions of services.
SECTION 5 – PRODUCT INFORMATION
Certain items may be available exclusively online through the Site and may be offered in limited quantities. Returns and exchanges are subject to the rules described in our Return and Refund Policy.
We make every effort to present product images and descriptions accurately. However, colours and visual details may appear differently depending on your screen or device settings.
We reserve the right to limit the sale of products to certain customers, geographical areas or jurisdictions. Product descriptions and prices may be modified at any time.
We do not guarantee that products or services will fully meet your individual expectations or that identified defects will always be corrected.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. Limits may apply to purchases made by a single account, household or order. In the event of an order modification or cancellation, we may notify you using the contact details provided.
You agree to provide accurate and up-to-date billing and account information when placing an order.
Additional information regarding returns and refunds can be found in our Return and Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may occasionally provide access to third-party tools or services. These tools are offered without our supervision, control or involvement.
You acknowledge that these tools are provided "as is" and without warranties. Their use is entirely at your own risk.
Before using these services, you should review the terms and policies provided by the relevant third-party providers.
Any new tools or features introduced on the Site will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Site may include content or offers from third-party sources.
External links are provided solely for your convenience, and we are not responsible for the content, policies or actions of third-party websites.
We recommend that you review the terms and privacy policies of any external site you choose to visit. Questions or concerns regarding third-party products should be directed to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND COMMENTS
If you send comments, ideas, reviews or other content to She Niva, you grant us permission to use, reproduce, modify, publish or distribute these submissions without restriction.
We are not obligated to keep submissions confidential, provide compensation, or respond to every submission.
We reserve the right to remove any content we deem inappropriate, unlawful or offensive.
You confirm that any content you submit does not violate the rights of others, does not contain malware, nor false information. Responsibility for such content lies with you.
We are not responsible for user-generated content or third-party content displayed on the Site.
SECTION 10 – PERSONAL INFORMATION
Any personal information submitted through the Site is processed in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
There may be instances where information on the Site or in our services contains typographical errors, inaccuracies or omissions regarding product descriptions, prices, promotional details, shipping costs, delivery times or availability.
We reserve the right to correct errors, update information or cancel orders if inaccurate information is discovered, even after an order has been submitted.
Unless required by law, we are not obligated to revise or clarify information in the Service or on any associated platform. An update date indicated does not necessarily mean that all information has been revised.
SECTION 12 – PROHIBITED USES
In addition to the other restrictions described in these Terms, the following activities are prohibited:
- Violating any applicable law or regulation
- Encouraging others to commit illegal acts
- Breaching international, national or local regulations
- Infringing intellectual property rights belonging to She Niva or third parties
- Harassing, abusing, insulting, harming or discriminating against others
- Spreading false or misleading information
- Transmitting viruses or harmful code
- Collecting or tracking personal information without authorisation
- Engaging in spam, phishing, scraping or similar practices
- Using the Site for offensive or unethical purposes
- Interfering with the security features of the Site or its services
Access may be restricted for anyone violating these rules.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We cannot guarantee that the Site or its services will operate continuously, securely or without errors.
We do not guarantee that the results obtained from using the Service will always be reliable or accurate.
The Site or services may occasionally be suspended or interrupted without notice.
Your use of the Site and any products purchased through it is entirely at your own risk. All services and products are provided "as is" and "as available" without warranty of any kind.
She Niva and its employees, partners, suppliers and affiliates will not be liable for any direct or indirect damages, including loss of profits, loss of data or replacement costs, even if they have been informed of the possibility of such damages. Where applicable law limits liability exclusions, the minimum level of liability permitted by law will apply.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless She Niva, including its affiliates, partners, employees and agents, against any claims, demands or expenses arising from your violation of these Terms or any applicable law or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, that provision will be applied to the fullest extent permitted by law, while the remaining provisions will remain valid and enforceable.
SECTION 16 – TERMINATION
All obligations or liabilities incurred prior to termination will remain in effect after termination of this Agreement.
You may terminate this agreement at any time by ceasing to use the Site.
If you violate these Terms, we may terminate your access immediately and without notice. Obligations incurred prior to termination will remain valid.
SECTION 17 – ENTIRE AGREEMENT
Our failure to enforce any part of these Terms does not constitute a waiver of that right.
These Terms, along with all policies referenced on the Site, represent the entire agreement between you and She Niva and supersede any prior agreements or understandings.
Any ambiguity in interpretation will not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any related agreements are governed by the laws of England and Wales.
SECTION 19 – MODIFICATIONS TO THE TERMS AND CONDITIONS
The latest version of these Terms will always be accessible on this page.
She Niva may revise or update these Terms by publishing changes on the Site. It is your responsibility to review them regularly. Continued use of the Site after updates signifies your acceptance of the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
At She Niva, we want you to feel confident every time you shop with us. Fashion should be an enjoyable experience, and if something is not right with your order, we are here to help. Our return and refund process is designed to be simple and transparent.
Return Period
You have 60 days from the delivery date of your order to submit a return request.
Return Conditions To be eligible for a return, items must meet the following conditions:
- Unused and unworn
- In their original condition
- Include all original packaging
Items that do not meet these conditions may not be eligible for a refund.
How to Initiate a Return
To start a return, please contact our support team at info@sheniva.com with your order number. Our team will guide you through the next steps and provide you with the return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. For your protection, we recommend using a tracked shipping service to ensure the returned item arrives safely.
Exchanges
If you would like a different size, colour or item, exchanges are available upon request. Simply mention your preference when getting in touch with our team.
Refund Processing
Once your returned item has been received and inspected, your refund will be processed within 7 business days.
No Restocking Fees
She Niva does not charge any restocking fees for returned items.
Need Help?
Contact us at any time at info@sheniva.com. We are here to make your experience with She Niva smooth, enjoyable and hassle-free.
SECTION 21 – CONTACT INFORMATION
For any questions, comments or assistance, please contact us:
Company Name: She Niva
Address: Royal Oak Way North, Daventry, Northamptonshire, NN11 8QL, United Kingdom
Email: info@sheniva.com
Stay inspired by the latest trends and news from @shenivauk.
Thank you for your trust in She Niva, where modern style meets confident personal expression.