Shipping policy

At She Niva, we want the excitement of choosing a new outfit to last all the way through to delivery. Every order is handled with care so that your purchases arrive in perfect condition and without any confusion. Our goal is to make delivery simple and reliable, so that you always know what to expect.

We currently deliver throughout the United Kingdom. Every order is carefully prepared before leaving our facilities to ensure that your items arrive in excellent condition.

Delivery Times To keep things clear and predictable, our delivery process follows a consistent schedule:

• Processing time: Orders are prepared and packed within 1 to 2 business days before dispatch.
• Transit time: Delivery typically takes 3 to 7 business days once the parcel has been dispatched.
• Total delivery time: Most customers receive their order within 4 to 9 business days from the date of purchase.

Order Cut-off Time

Our daily order cut-off time is 5:00 PM (GMT), Monday to Saturday. Orders placed after this time will be processed the next business day.

Tracking Your Order

As soon as your order is dispatched, you will receive a confirmation email containing your tracking information. This allows you to follow your parcel from dispatch to delivery and stay informed of its progress.

Delivery Delays

We do our best to meet the timeframes for every shipment. However, occasional delays may occur during busy periods or due to circumstances beyond our control, such as severe weather conditions or logistical disruptions. In the event of a delay, we will keep you informed so that you always know the status of your order.

Need Help?

If you have any questions regarding delivery or would like information about your shipment, our support team is here to help. Please contact us at info@sheniva.com and we will be happy to assist you.