Refund policy

At She Niva, we want you to feel confident every time you shop with us. Fashion should be an enjoyable experience, and if something is not right with your order, we are here to help. Our return and refund process is designed to be simple and transparent, so that you can shop with complete peace of mind.

Return Period

You have 60 days from the delivery date of your order to submit a return request.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Unused and unworn
• In their original condition
• Include all original packaging

Items that do not meet these conditions may not be eligible for a refund.

How to Initiate a Return

To start a return, please contact our support team at info@sheniva.com with your order number in the message. Our team will guide you through the next steps and provide you with the return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. For your protection, we recommend using a tracked shipping service. This ensures that the returned item arrives safely and allows you to track the shipment in transit.

Exchanges

If you would like a different size, colour or item, exchanges are available upon request. Simply mention your preference for an exchange when getting in touch with our team, and we will guide you through the process.

Refund Processing

Once your returned item has been received and inspected, your refund will be processed within 7 business days. Once the refund has been issued, your bank or payment provider may require additional time to finalise the transaction and credit the funds to your account.

No Restocking Fees

She Niva does not charge any restocking fees for returned items.

Need Help?

If you have any questions regarding your return, the status of your refund or your exchange request, our team is available to assist you. Contact us at any time at info@sheniva.com. We are here to make your experience with She Niva smooth, enjoyable and hassle-free.